1. CUSTOMER SERVICE OFFICER
JOB DESCRIPTION
- To provide advise and guidance to customer for debit card replacement.
- Perform verification via MyKad/ Passport, Biometric thumb print or Non-biometric verification and assign reference number to ATM and Debit Card Replacement Form (AMRF).
- Inform customer to change PIN at the ATM.
- Responsible for over the counter transaction on account opening, cash and non cash transactions according to advice slips or other negotiable documents.
- Take responsibility on accuracy and monitoring of the branch’s balancing activity on daily operations.
- Proactively identify, manage and propose effective end to end solutions to issues related to service delivery.
- Resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints.
- Take accountability over the branch compliance to the standard operating procedures and ensure regulatory requirements are met towards achieving operational excellence.
- Validation of over the counter transaction on opening accounts, cash and non cash transactions according to advice slips or other negotiable documents.
- Approve rates, cash and check deposits up to authorized amount.
- Facilitate all sales, service and compliance module in view of training and educating branch staff.
- Ensuring the branch's service and compliance standards are met.
Job Requirement
- Recognised Bachelor Degree in any field.
- Fresh graduates are encouraged to apply.
- Good communication skills in English and Bahasa Malaysia.
- Ability to converse in a third language will be an added advantage.
- People oriented personality and good customer handling skills.
- Good analytical and problem solving skills.
Nationwide possible work locations.
Please attend the Walk-in Interview to know more details about possible branch to apply.
Interview details :-
Date : 4 & 10 October 2016
Time : 9:30 am to 4:00 pm
Venue : Level 18, Menara Bumiputra Commerce, No 11 Jalan Raja Laut, 50350, KL. (next to Sogo)
Time : 9:30 am to 4:00 pm
Venue : Level 18, Menara Bumiputra Commerce, No 11 Jalan Raja Laut, 50350, KL. (next to Sogo)
Please bring along (orignal & photocopy) :-
- Updated Resume
- 1x Passportsize Photo (white background)
- Academic Certificate & Transcript (SPM onwards)
- Course completion letter (for fresh gradautes yet to attend convocation)
- 3-months payslips (if applicable)